Frequently Asked Questions
At the property
Absolutely! Several delightful tavernas are located close to our property, offering a variety of delicious Cretan cuisine. Here are our top recommendations (click on the name to see them on Google Maps):
Taverna Filoxenia – Located in the charming village of Elos, Taverna Filoxenia specializes in traditional Cretan cuisine. Their dishes feature fresh, locally sourced ingredients, with a focus on meat options. Keep in mind that the portions are generous, so it’s advisable to order carefully. The restaurant is approximately 20 minutes away from our property.
Taverna Kosmos – Situated in Chrysoskalitissa village, Taverna Kosmos is renowned for its delectable seafood dishes. They offer a variety of fresh fish sourced from the local area. Additionally, they provide meat and vegetarian options to cater to different preferences. The Taverna is conveniently located just 10 minutes away from our property.
Taverna Kochylas – Also located in Chrysoskalitissa village, Taverna Kochylas is another excellent option for seafood lovers. They serve dishes made with fresh, locally sourced ingredients, including traditional Cretan cuisine. The Taverna is approximately 10 minutes away from our property.
Taverna Glykeria – Situated a mere 5-minute drive from our property, Taverna Glykeria offers a wonderful dining experience with traditional Cretan cuisine. Their dishes have a touch of elegance, and the restaurant boasts a breathtaking sunset view. Enjoy a memorable meal while basking in the beauty of the sunset.
Taverna Stomio – located just 5 minutes from our property inside the gorge. This charming taverna specializes in traditional local recipes, offering a unique dining experience immersed in the natural beauty of the surroundings. Indulge in delicious dishes prepared with local ingredients while enjoying the serene ambiance of the gorge. Taverna Stomio is a wonderful choice for those seeking an authentic taste of the region.
These tavernas are just a few highlights in the area, and there are many more options to explore. Our staff will be delighted to provide additional recommendations based on your preferences. Enjoy discovering the local flavors and culinary delights during your stay at Viva Elafonisi.
As we are not a hotel, we do not offer daily room cleaning or room service. However, we take cleanliness seriously and strive to provide a comfortable environment for our guests. Your room will be cleaned every 3 days during your stay to ensure a fresh and tidy space. If you have any specific cleaning requests or require assistance, you can always contact us at info@vivaelafonisi.com or by phone/WhatsApp at +31682549893. We value your comfort and aim to make your stay at Viva Elafonisi as enjoyable as possible.
If you are experiencing a lack of electricity in your room, please ensure that you have inserted the electricity card into the designated spot on the wall. This card is essential for the room to receive power. If you have properly inserted the card and still do not have electricity, please contact us immediately for assistance. You can reach us at info@vivaelafonisi.com or by phone/WhatsApp at +31 68 25 49 893. Our team will promptly address the issue and ensure that you have access to the necessary power supply in your room.
Our hotel utilizes a solar-powered boiler to provide hot water, primarily relying on the sun’s energy. While cloudy days are infrequent during the summer period, there may be instances where hot water is depleted earlier than expected. In such cases, we recommend activating the electric heating system to generate warm water.
To address this issue, please contact us at +31 68 25 49 893 (also available on WhatsApp), and our team will guide you on how to switch to the electric heating system to ensure you have access to hot water.
The WiFi network you need to connect to is “Viva Elafonisi,” and the password for the network is “elafonisi.”
Reservations & Rooms
Booking directly through our website offers several advantages. Firstly, we have streamlined the booking process to make it smooth and secure, ensuring a hassle-free experience for our guests. Secondly, by booking directly, you have access to the lowest rates available compared to other booking channels. We want to provide the best value for your stay at Viva Elafonisi. Additionally, booking directly allows for direct communication with our team, enabling us to address any questions or special requests you may have more efficiently. So, by booking directly through our website, you can enjoy a seamless booking process, benefit from the best rates, and have direct communication with us for a personalized experience.
Yes, to secure your reservation, we require a 40% upfront payment. This payment ensures that your reservation is confirmed and reserved exclusively for you. Please refer to our cancellation policy for information regarding refunds in the event of a cancellation.
If you need to make modifications to your reservation, please contact us at info@vivaelafonisi.com. Our team will be happy to assist you with the necessary changes. To ensure a smooth process, kindly provide the details of your reservation, including the reservation ID, check-in date, and the name under which the reservation was made. This information will help us locate your reservation quickly and make the requested modifications accordingly.
To cancel your reservation, please contact us at info@vivaelafonisi.com. Our team will assist you with the cancellation process and provide further guidance. The refund you are eligible for will be determined based on our cancellation policy. For more information on the cancellation policy and the associated refund terms, please refer to the details provided on our website or reach out to us directly for clarification.
Yes, we do offer the option of adding an extra bed in certain room types. Our “Elafonisos Room” and “Viva House” are equipped with additional space to accommodate an extra foldable bed. Please note that there is an additional charge of 20 euros per day for the provision of the extra bed.
While adding an extra bed can increase the occupancy of the room, it’s important to consider that it will reduce the available space. We recommend assessing your comfort preferences and the suitability of the room size for your needs before requesting an extra bed. Our aim is to ensure that you have a comfortable and enjoyable stay, so please let us know in advance if you require an extra bed.
To request an extra bed for your room, kindly contact us at info@vivaelafonisi.com or include this preference during the booking process. Our team will be happy to assist you and make the necessary arrangements to accommodate your request, subject to availability.
Yes, we provide baby cribs in selected rooms to ensure the comfort and convenience of our guests traveling with infants. Our “Viva House” property is equipped with a baby crib as a standard feature. Additionally, we can also add a baby crib to the Elafonisos room upon request.
Please note that there is an extra charge of 20 euros per night for the provision of a baby crib. This fee covers the setup and maintenance of the crib throughout your stay. To ensure availability and make the necessary arrangements, we kindly ask you to inform us in advance if you require a baby crib in either the Viva House or Elafonisos room.
Payments
Absolutely! We prioritize the security of your payment transactions. To ensure a safe and reliable online payment experience, we have partnered with Stripe, one of the largest and most trusted payment processors worldwide.
Stripe employs advanced encryption technology and adheres to stringent security standards to protect your financial information. When you make an online payment for your reservation, your sensitive data is securely transmitted and stored using industry-leading security measures.
Rest assured that we take the privacy and security of your personal and payment information seriously. By leveraging Stripe’s robust infrastructure, we strive to provide you with a secure and hassle-free payment process.
If you have any further concerns or questions regarding online payments, please do not hesitate to contact us. We are here to address any inquiries and ensure your peace of mind throughout the reservation process.
At Viva Elafonisi, we value your trust and are committed to providing a safe and secure environment for all our guests.
Yes, to secure your reservation, we require a 40% upfront payment. This payment ensures that your reservation is confirmed and reserved exclusively for you. Please refer to our cancellation policy for information regarding refunds in the event of a cancellation.
We accept cash payments on the premises. Additionally, we can provide you with a Stripe payment link that you can use to pay online using your mobile phone. Please note that we do not have a point-of-sale (POS) system, and we are unable to process debit or credit card payments directly at our location.
To cancel your reservation, please contact us at info@vivaelafonisi.com. Our team will assist you with the cancellation process and provide further guidance. The refund you are eligible for will be determined based on our cancellation policy. For more information on the cancellation policy and the associated refund terms, please refer to the details provided on our website or reach out to us directly for clarification.
We understand that plans can change, and we strive to provide flexibility for our guests. You can cancel your reservation up to 30 days before your check-in date free of charge. If you need to cancel after this period, a cancellation fee of 40% of the total amount will be charged.
To cancel your reservation, simply contact us at info@vivaelafonisi.com. We will assist you with the cancellation process and answer any questions you may have. Please ensure to provide your reservation details, including the booking reference or any other relevant information, to facilitate a smooth cancellation process.
The refund for your cancellation will be processed using the same payment method you selected when making your reservation unless we have agreed upon an alternative arrangement. The refunded amount will be returned to the original payment source. If you have any specific questions or concerns regarding the refund process, please feel free to contact us at info@vivaelafonisi.com. We will be more than happy to assist you and provide any necessary clarification.